This week’s RLC update – Vera shares Baldrige-inspired approaches in Kentucky

Institutional Effectiveness – Richland Dean of Research and Planning Fonda Vera recently participated in two presentations, “Using Baldrige Discipline to Build a Culture of Continuous Improvement” and “Responsible Risk-Taking: A Baldrige-Inspired Approach,” during the Kentucky Center for Performance Excellence Conference in Frankfort, Kentucky. Dean Vera was invited to speak along with representatives from three other Malcolm Baldrige National Quality Award recipient organizations, The Ritz-Carlton Hotel Company, Mercy Health System and PRO-TEC Coating Company.