Category Archives: Employee Success
Richland College president Kathryn K. Eggleston was named the 22nd Chair of the Board of Directors of the Foundation for the Malcolm Baldrige National Quality Award on Jan. 1.
“Dr. Eggleston is a nationally recognized leader within higher education and the Baldrige community. We are fortunate to have her expertise and dedicated service on the board of directors,” said Al Faber, Baldrige Foundation president and CEO. “In her new role chairing the board, I am confident that Kay will bring innovative, strategic thinking and leadership to the entire Baldrige community. Kay’s knowledge and expertise with the Baldrige Framework are proven, as her executive leadership was instrumental in Richland College being named a Malcolm Baldrige National Quality Award recipient in 2005.”
“The foundation faces important challenges today in ensuring the long-term financial viability and growth of the Baldrige Performance Excellence Program in the National Institute of Standards and Technology within the Department of Commerce,” said Eggleston. “We will accomplish this through two key overarching strategies: permanent restoration of annual federal funding in the Congressional budget, the public partnership; and rebuilding the endowment to support the program and operations, the private partnership.”
Eggleston was appointed president of Richland College in May 2012. She is currently on the board of directors of the American Association of Community Colleges, has served on the board of directors for the both the Richardson and Garland Chambers of Commerce, is a charter member of Altrusa International Inc. of Downtown Dallas and has been honored with many distinguished awards during her career, including the Phi Theta Kappa Honor Society’s 2017 Shirley B. Gordon Award of Distinction.
Richland College was a 2005 recipient of the Malcolm Baldrige National Quality Award and was the first community college in the nation to receive this distinguished performance excellence award.
The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program in the National Institute of Standards and Technology within the Department of Commerce. Its mission is to ensure the long-term financial viability of BPEP and to support organizational performance excellence. For more information, visit the Baldrige Foundation website.
Rose Galloway, associate vice president for workforce and continuing education at Richland College, has been selected as a 2019 Fellow to the National Community College Hispanic Council Leadership Development Program.
Galloway has been in her role at Richland College since 2015, and she has worked to enhance the success of the college’s career and technical education programs and Continuing Education through her strategic leadership.
“This opportunity has been the single most impactful thing I have ever done in my professional career,” said Galloway. “I feel so validated and surrounded by community.”
“I am very proud that Ms. Galloway was selected for this competitive leadership program, and I know she will greatly value from this experience,” said Shannon Cunningham, executive vice president for academic affairs and student success at Richland College. “Associate Vice President Galloway continues to be a leader among her peers and in the community, and I know this opportunity will continue to allow her to grow in not just her role at Richland College, but also in her leadership strength.”
Galloway is one of 24 members of the 2019 fellows class selected from community college candidates around the country. Hosted by the University of San Diego School of Leadership and Education Sciences, this prestigious program is designed to develop a pool of highly qualified Latinos and Latinas whose career interests focus on assuming increasingly responsible administrative positions with the goal of becoming community college presidents. The NCCHC Leadership Fellows Program was selected as a finalist in the 2019 “Examples of Excelencia” national showcase.
“Preparing strong leaders for the future is the primary purpose of the National Community College Hispanic Council’s Leadership Fellows Program,” said NCCHC president Robert Vela. “A demographic shift is occurring in the United States, and we are preparing new leaders who can model the way for the growing Hispanic population our community colleges serve. Through this program, fellows gain the necessary knowledge and skills they need to lead higher education into the future and positively impact the economic and civic success of their respective communities.”
“I feel an even stronger call to action to serve the students in our local community and to focus on the true and emerging needs of those in unique or underserved populations,” Galloway said.
Galloway earned her bachelor’s degree in psychology in 1993 from Indiana University and received her master’s in education from the University of Houston in 1995. In addition to her role at Richland College, she is also the current chairwoman of the board for the Garland Chamber of Commerce.
NCCHC Fellows are required to attend two residential training seminars. The first begins in June, while the Fellows are in residence at USD. Galloway and the other Fellows will each prepare an individualized professional development plan and engage in a mentoring relationship with a Hispanic community college leader. In addition, they will attend the NCCHC Leadership Symposium in the fall and carry out online activities in between sessions.
NCCHC is an affiliated council of the American Association of Community Colleges, a national organization that has provided leadership to the community college movement for the past half-century. For more than 30 years, NCCHC has worked to promote the educational interests and success of the Hispanic community and to emphasize access, equity and excellence for students and staff in community colleges. Since the program’s inception, more than 250 community college administrators have participated as Fellows. In the past two years, more than 60 former Fellows have moved to positions of increased responsibility as executive level administrators, including chancellors, vice-chancellors and presidents. Learn more about the Fellows program at www.ncchc.com/leadership-fellows-program.
For more information about Richland College’s career and technical education programs, including computer technology, business professions, allied health, engineering technology and advanced manufacturing, visit www.richlandcollege.edu/smartcareers. Information about Richland College Continuing Education is available at www.richlandcollege.edu/ce.
Richland College Honors Program coordinator Kathleen Stephens was recently named Region 3 Chapter Advisor of the Year by the National Society of Collegiate Scholars. According to NSCS, she was selected for her “strong leadership and unwavering support and dedication to the NSCS Chapter at Richland College.”
Stephens is the founding advisor for the Richland College NSCS chapter, which began in spring 2015. Colleague Patrick Moore, professor in the School of Social Sciences and Wellness, is also an NSCS advisor.
“It’s been a remarkable experience to watch our NSCS chapter grow from a new honor society in spring 2015 to have it achieve Gold Star status for the first time this year from the national office,” said Stephens. “I enjoy participating in the leadership development of chapter officers and helping them learn how to handle communication, responsibility and delegation. I’m very proud of them and all that they have achieved.”
In addition to her full-time duties as Honors Program coordinator, Stephens’ responsibilities as an NSCS advisor include attending new member induction ceremonies, meetings and events sponsored by the chapter; and sharing advice with officers and members.
“Your passion and commitment for student success are evident and you go above and beyond to support the chapter and encourage chapter officers to be leaders,” said Susan Kuper, director of Chapter Advisor and Campus Relations at NCSC. “We are impressed by the student leaders of your chapter and all that they have accomplished this year.”
As part of her award, Stephens will be awarded a $150 professional stipend. Her registration fee for the Leadership Excellence and Advisor Development certification online course, offered to NSCS advisors in June 2019, will also be waived.
Founded in 1994 at the George Washington University in Washington, D.C., NSCS is a member of the Association of College Honor Societies and is a recognized organization at more than 300 campuses across the country. This nonprofit honors organization recognizes and elevates high achievers and provides career and graduate school connections, leadership and service opportunities, and awards one million dollars in scholarships annually¾more than any other honor society. For more information, visit nscs.org.
The NSCS chapter at Richland College is part of Region 3, which consists of Texas, New Mexico, Arizona, California and Hawaii. Richland’s chapter achieved Gold Star status for the first time in spring 2019, an honor that reflects the chapter’s highly engaged members. The officers have organized several community service events this year, including a mental health awareness event as part of NSCS’s partnership with Active Minds. For more information about Richland’s NSCS chapter, visit richlandcollege.edu/cd/instruct-divisions/rlc/mshp/honors-program/pages/nscs.aspx. Students who have earned at least a 3.4 GPA on 9 college-level credit hours may self-nominate to NSCS at nscs.org/self-nomination.
By day, Konley Kelley is the director of corporate and community relations at Richland College Garland Campus, overseeing contract training in the north Dallas area and assisting with the development of grant projects for the local business community. But when it’s time for the suit and tie to come off, Kelley hits the skies. A long-time volunteer with the Commemorative Air Force B-29/B-24 Squadron, Kelley has served as the editor of “The Flyer” newsletter since 2012 and has been the squadron’s education officer since the title’s creation in late 2017.
Recently, work and play collided when Konley gave a presentation on the CAF as part of the Emeritus program’s Enrichment lecture series. Richland College’s Emeritus program offers a variety of affordable classes and programs to individuals over 50 who enjoy continued learning.
“Many of the Emeritus program members lived through World War II or have clear memories of their parents in the 1940s and ‘50s, who grew up as part of the Greatest Generation,” explained Kelley. “Many Emeritus participants are veterans and history buffs. I think my presentation helps them remember a time that seems distant for people my age—52—and younger, and it encompasses many of their cherished memories. With 18,000 B-24 Liberators built during World War II, some attendees had relatives who flew aboard these aircraft, while many others have fond memories of seeing the aircraft at airshows throughout the years.”
The CAF B-29/B-24 squadron is under the charter of the Commemorative Air Force, an organization dedicated to acquiring, restoring and preserving a complete collection of combat aircraft flown by all military services of the U.S., along with selected aircraft of other nations, for the education and enjoyment of present and future American generations, while also paying tribute to the thousands of men and women who built, serviced and flew them in defense of the U.S.
Kelley’s Emeritus presentation on Sept. 24 included an explanation of the CAF and upcoming plans for a CAF national airbase in Dallas, which will include an aviation museum and regularly hosted air shows. He also described his personal experiences with the organization, shared videos and told stories about veterans who have been able to ride in the B-29/B-24 squadron’s legendary planes for the first time since serving in World War II.
“I personally really enjoy being around these beautiful warbirds and learning the history of World War II,” said Kelley. “Through projects in the CAF and the newsletter, I am able to share the stories of the Greatest Generation and these remarkable aircraft with others and promote the mission of the Commemorative Air Force.”
This presentation was Kelley’s fifth Emeritus presentation. In addition to several general CAF presentations similar to this one, Kelley has also previously presented on the B-29 Superfortress “FIFI,” the B-24 Liberator “Diamond Lil” and American women in World War II. He has also participated in events for Richland College Veterans Services.
The CAF gives Kelley an outlet to explore another passion of his, scale and 3-D modeling. “I love the detail and craftsmanship involved in the modeling,” he explained. “Each model also represents the story of a person, moment or machine and most of my projects are associated with military history. Now with the CAF, I get to play with the 1:1 scale models!”
Kelley isn’t the only Richland College employee with eyes to the skies. Two other Richland College employees also volunteer for the CAF. Angie Whitney, leadership trainer, is one of the few qualified female loadmasters on a B-24. Lisa Foster, adjunct faculty member, is a living history representation of “Rosie the Riveter,” a World War II icon who symbolized women’s “We Can Do It” attitude by stepping up to work in factories and shipyards. Foster is also the executive officer of the Women Airforce Service Pilots Squadron.
Kelley has been working for Richland College since May 1997. Since then, he has been an Administrator of the Year nominee in 2005 and 2007. His current position is focused on community outreach for corporate services, which provides training to companies at their worksites to provide a more skilled workforce. In turn, this training gives employees the opportunity to earn higher wages and become more promotable through their learned skills.
The Richland College Emeritus plus 50 program provides affordable classes to people ages 50 and older to help them stay intellectually challenged, physically fit and socially connected. Dallas County residents 65 years old and older who have lived in Texas for at least one year may receive free tuition for up to six college credit hours per semester. For more information, visit www.richlandcollege.edu/emeritus.
The CAF B-29/B-24 Squadron maintains, preserves and operates the world’s only operational B-29A, “FIFI,” and B-24A, “Diamond Lil.” The squadron regularly brings together the aircraft, pilots and crews from over 70 CAF units across the country to create the AirPower Squadron, an assortment of military aircraft touring across the U.S. The tour will always include at least one of the squadron’s rare, premiere bombers: “FIFI” or “Diamond Lil.” For more information, visit www.cafb29b24.org.
The CAF is the largest flying museum in the world. It is a nonprofit educational organization dedicated to honoring American military aviation history through flight, exhibition and remembrance. The CAF has approximately 12,000 members and a fleet of more than 160 aircraft assigned to 63 units across the country. These units are comprised of CAF volunteer members who restore and operate the planes that are viewed by more than 10 million spectators annually. For more information, visit www.commemorativeairforce.org.
Richland College president Kathryn K. Eggleston was recently elected to serve on the American Association of Community Colleges board of directors, with her three-year term beginning July 1.
Eggleston will be one of 32 community college representatives serving on the AACC board of directors. The board acts on behalf of AACC institutional members to create and maintain a vision for the association and to determine and ensure it is adhering to appropriate standards of performance.
As a newly elected AACC board member, Eggleston says she “looks forward to advancing key national strategic initiatives to help the more than 1,100 member community colleges to serve better their students and achieve greater success outcomes.”
Eggleston has previously served AACC in multiple capacities, including with the Commission on College Readiness, Commission on Leadership and Professional Development, Commission on Communications and Marketing and the AACC 21st Century Initiative Implementation Team 9: Faculty Engagement and Leadership Development.
Each year following its annual August board meeting, AACC solicits nominations for board seats from CEOs and presidents of institutional members. In November, the Committee on Directors and Membership Services reviews the nominations and develops the slate, which is approved by the board. Election ballots are then sent to AACC member CEOs in February to vote on the board nominees. Upon development of the slate, AACC received 19 letters of recommendation from community college representatives nationwide in support of Eggleston’s nomination to the board of directors.
“[Eggleston’s] previous and continuing service on AACC commissions, the Baldrige Foundation board, multiple chambers of commerce and the North Texas Community College Consortium are well-documented and noteworthy,” wrote Brookhaven College president Thom Chesney in his letter of recommendation to AACC. “I would add to that the deep and caring commitment she has given to employee development at Richland College by creating career pathways and support for her team members to excel at every level.”
As the primary advocacy organization for community colleges in the U.S., AACC represents nearly 1,200 two-year, associate degree-granting institutions and more than 12 million students. The association promotes community colleges through five strategic action areas: recognition and advocacy for community colleges; student access, learning and success; community college leadership development; economic and workforce development; and global and intercultural education.
For additional information about AACC, visit aacc.nche.edu.
M.T. Hickman, lead faculty of Richland College’s Hospitality, Exhibitions and Event Management program, was honored with the Colleen Rickenbacher Leadership Award at the 16th annual Certified Meeting Professional and Certificate in Meeting Management Recognition Event, hosted by the Dallas/Ft. Worth chapter of Meeting Professionals International April 26.
Hickman was one of three finalists for the award, and her selection was based on her impact on enhancing the relationships with meeting professionals and students in Richland College’s HEEM program. Her efforts have not only raised the visibility of the program, but she has a history of actively engaging students at industry events and encouraging them to join professional organizations and pursue industry certifications.
“M.T. is passionate about the industry and works hard to provide hands-on learning opportunities for Richland College HEEM students,” said Dwight Riley, dean of the Richland College School of Business. “She is a leader who inspires her students and colleagues to pursue their dreams.”
The Colleen Rickenbacher Leadership Award recognizes a member of the MPI Dallas/Ft. Worth chapter who makes a difference in the meetings industry through leadership contributions, commitment to education and advocacy in the cause of professional certifications.
Hickman, a CMP and Certified Protocol Etiquette and Civility Professional, is also a co-founder and current co-chair of the IMEX America and IMEX Frankfurt Faculty Engagement Programs that are part of the annual IMEX America and Frankfurt exhibitions for incentive travel, meetings and events. The Faculty Engagement Programs bring together faculty from around the world to discuss issues in meetings and events related to preparing students for careers in the industry.
In addition, for 16 years Hickman has brought together industry leaders and students to plan and produce the HEEM Scholarship Luncheon and Silent Auction, an annual event that has now raised more than $50,000 in scholarship funds for HEEM students at Richland College.
The Richland College HEEM program offers courses in the hospitality industry that prepare students for jobs as a marketing coordinator, show director, sales administrator, meeting manager, special events coordinator and event planners. Students can complete the Meetings and Events Management certificate, Hospitality and Tourism Management certificate or the Hospitality, Exhibitions and Event Management Associate of Applied Sciences degree.
MPI is the largest meeting and event industry association worldwide. Founded in 1972, MPI provides innovative and relevant education, networking opportunities and business exchanges and acts as a prominent voice for the promotion and growth of the industry. MPI has a global community of 60,000 meeting and event professionals and more than 90 chapters and clubs in 19 countries.
Richland College computer information technology faculty members Rod Lamb and Rich Park were recently honored by Cisco Networking Academy with the Expert Level Instructor Excellence Award, a distinction that recognizes Lamb and Park as being in the top 10 percent of the academy’s instructors globally.
Lamb, also the computer information technology program administrator, has more than 18 years of experience as a Cisco Networking Academy instructor and has been previously awarded the Expert Level Excellence Award in 2014, 2015 and 2017. In addition, he has also twice received the Advanced Level Excellence Award, recognizing the top 25 percent of instructors globally.
Park also has more than 18 years of experience as a Cisco Networking Academy instructor and was previously awarded the Expert Level Excellence Award in 2013, 2016 and 2017. He also has twice previously received the Advanced Level Excellence Award.
“It’s nice to get the recognition,” said Lamb. “I think it shows the quality of the instructional faculty we have here, and I think that’s what spoke to me the most when I got it: the level of knowledge and expertise we have at Richland College.” Lamb went on to explain that very few other colleges had more than one instructor on the list of Expert Level Excellence Award winners.
Cisco Networking Academy program awards are determined using an instructor recognition score based on several factors, including participation in regional instructor online groups; participation in Cisco professional development opportunities; attention to student needs, measured by satisfaction with lab facilitation and student interest in the courses; student performance on the first attempt of the final exam; and instructor use of Cisco resources such as assessments.
Richland College offers courses that prepare students for the Cisco Certified Networking Associate and Cisco Certified Networking Professional exams. In this training, students learn how to design, build and secure intelligent networks while developing other skills such as leadership and collaboration. The CCNA certification is a foundation-level networking certification, while the CCNP is more advanced and shows that the certificate holder has the networking expertise to meet the needs of varying IT and networking job roles.
Cisco Systems, Inc. develops, manufactures and sells networking hardware, telecommunications equipment and other high technology services and products and is the largest networking company in the world.
Cisco Networking Academy program began in 1997 when Cisco donated networking equipment to a local school, but it sat unused because no one was trained on it. Realizing this gap, Cisco stepped in and trained the staff to build their network, and Cisco Networking Academy Program grew from a single school to an ever-expanding community of students, educators, employers, non-governmental organizations, Cisco employees and customers. Cisco Networking Academy has impacted more than 7.8 million students in 180 countries, partnering with 22,000 educators and instructors at 10,400 academies.
Gary Hensler, Richland College dean of continuing education and workforce training, was recently named a regional representative for the Texas Administrators of Continuing Education (TACE) for community/junior colleges.
“I am very excited to have this opportunity to serve in this role for TACE,” said Hensler. “I was elected by my peer representatives in the colleges in the north region.”
As the north region representative, Hensler will serve as the catalyst for information for Collin College, the Dallas County Community College District, Grayson County College, Navarro College, North Central Texas College, Tarrant County College, TSTC – Breckenridge, Vernon College and Weatherford College.
Hensler has worked at Richland College since July 2016. Some of his previous positions include the director of market operations for Strayer University, director of enrollment services at Academic Partnerships, the director of admissions and registrar at Grayson County College and the director of recruitment of ITT Technical Institute.
TACE is Texas’ premier professional association for individuals working in continuing education at Texas community and technical colleges. Its purpose is to promote the development of quality continuing education and workforce programs and the professional development of continuing education professionals. The association works to provide members with information about issues affecting the community/junior colleges and continuing education; to function as a representative agency on legislative and other issues regarding continuing education on behalf of community colleges; to maintain a communication network for the exchange of information and ideas; to support professionalism, integrity and quality continuing education instruction in Texas; and to support appropriate funding of Texas public community college continuing education programs.
For more information on TACE, visit taceonline.org.
Richland College executive vice president for academic affairs and student success Zarina Blankenbaker, Ph.D., was recently selected for the prestigious Aspen Presidential Fellowship for Community College Excellence, a highly selective leadership program aimed at developing a new cadre of outstanding leaders capable of transforming student success at community colleges across the U.S. The Aspen Institute is an educational and policy studies organization based in Washington, DC.
Blankenbaker was one of only 40 fellows selected nationwide for this honor and will embark on a year-long fellowship beginning July 2017. Delivered in collaboration with the Stanford Educational Leadership Initiative and top community college leaders, the program focuses on a new vision of leadership and aims to guide new and aspiring community college presidents to change dramatically student outcomes in several areas: learning, completion while in community college, completion of bachelor’s degrees after transfer, employment and earnings after graduation and equitable access and success for underrepresented minority and low-income students.
“As a community college leader with a personal commitment to providing equity, I am delighted with the opportunity the Aspen Presidential Fellowship will provide to prepare me with the exceptional leadership knowledge, skills and abilities to design the desired, holistic learning experiences necessary for students to complete their educational goals with the creative talent requisite to solve problems of the 21st century,” said Blankenbaker.
The selection criteria for the fellowship included Blankenbaker’s abilities in taking strategic risks, leading strong teams, cultivating partnerships and focusing on results-oriented improvements in student success and access.
According to the American Association of Community Colleges, 365 presidents left their posts during the past year. This rate of turnover is happening while increasing numbers of students—including growing numbers of minority, low-income and first-generation-to-college students—are attending community colleges.
The 2017-2018 Aspen Presidential Fellows hail from 24 states and 38 community colleges. For information, visit http://as.pn/1ky.
The Aspen Presidential Fellowship for Community College Excellence is funded by the Carnegie Corporation of New York, Charles and Lynn Schusterman Family Foundation, College Futures Foundation, ECMC Foundation, Greater Texas Foundation, Joyce Foundation and Kresge Foundation.
Whereas, The Congress and President of the United States have designated May 15th as Peace Officers’ Memorial Day, and the week in which May 15 falls as National Police Week; and
Whereas, the members of the law enforcement agency of Richland College play an essential role in safeguarding the rights and freedoms of Richland College and the community it serves; and
Whereas, it is important that all citizens know and understand the duties, responsibilities, hazards, and sacrifices of their law enforcement agency, and that members of our law enforcement agency recognize their duty to serve the people by safeguarding life and property, by protecting them against violence and disorder, and by protecting the innocent against deception and the weak against oppression; and
Whereas, the men and women of the law enforcement agency of Richland College unceasingly provide a vital public service;
Now, therefore, I, President of Richland College, call upon all faculty, staff, and students of Richland College, and upon all patriotic civic and educational organizations to observe the week of Sunday, May 15, through Saturday, May 21, 2016, as Police Week with appropriate public and private ceremonies and observances in which all of us may join in honoring law enforcement officers, past and present, who, by their faithful and loyal devotion to their responsibilities, have rendered a dedicated service to their communities and, in doing so, have established for themselves an enviable and enduring reputation for preserving the rights and security of all citizens.
Furthermore, I also call upon all faculty, staff, and students of Richland College to observe this period of Police Officer Memorial Week in honor of those law enforcement officers who through their courageous deeds, have made the ultimate sacrifice in service to their community or have become disabled in the performance of duty, and let us recognize and pay respect to the survivors of our fallen heroes.
In witness thereof, be it resolved affixed with the Seal of Richland College.
Kathryn K. Eggleston, Ph.D.,
Robert Baker, J.D.,
Chief of Police