Category Archives: Baldrige

This week’s RLC update – Research staff members give presentation at conference

Institutional Effectiveness – Richland Director of Research Bao Huynh and Director of Institutional Research Process Support Services Gloria Washington collaborated in a presentation on “Using Baldrige Discipline to Build a Culture of Continuous Improvement” at the annual Southern Association for Institutional Research conference on Oct. 20 in Nashville.


This week’s RLC update – RLC shares performance excellence info with education leaders

Institutional Effectiveness – Richland Executive Vice President Kay Eggleston served as the opening keynote speaker at the Superintendents’ Leadership Forum 2008 on Oct. 23. Approximately 90 school district superintendents, senior leaders, and Department of Education officials from Texas, Louisiana, Wyoming, New Mexico and Michigan participated in this invitational performance excellence national quality education conference hosted by the Hurst-Euless-Bedford Independent School District. Dr. Eggleston presented on the topic of “Whole People, Whole Organizations: Systems Approaches to Performance Excellence.”


This week’s RLC update – Vera one of 8 on Baldrige site visit

Institutional Effectiveness – Richland Dean Fonda Vera participated in an eight-member Baldrige site visit team during the week of Oct.13. This year the Malcolm Baldrige National Quality Award panel of judges selected 13 organizations for site visits: One in manufacturing, two in small business, two in education, six in health care, and two in the non-profit area. The judges will announce the 2008 recipients in late November 2008.


This week’s RLC update – UT grad students visit RLC, discuss Baldrige approaches

Institutional Effectiveness – Fourteen doctoral students from Block 64 of the University of Texas at Austin’s Community College Leadership Program visited Richland College Oct. 13-14. The group also participated in an opening visit with Chancellor Wright Lassiter and visited El Centro College, the Paramount Building, and the Bill Priest Institute led by El Centro President Paul McCarthy. Starting with a group tour of the campus led by RLC President Steve Mittelstet on Monday evening, the Block 64 members joined a team of key Richland faculty, staff, and administrators on Tuesday at the LeCroy Center for Educational Telecommunications for a series of conversations. The conversations were based on advance questions the students formulated after reading Richland’s 2005 Malcolm Baldrige Quality Award Application and a recently published article by President Mittelstet. Conversation topics were leadership and culture, teaching and learning, whole-person development of students and employees, performance excellence, and strategy development and deployment.


This week’s RLC update – Baldrige-based practices shared at conferences

Institutional Effectiveness – Richland’s Baldrige-based practices were featured at recent National Malcolm Baldrige Quality Award Regional conferences. Richland Dean of Planning and Research for Institutional Effectiveness Fonda Vera presented on the Measurement, Analysis, Knowledge Management and Process Management Baldrige Categories on Sept. 16 in Denver, while Richland Executive Vice President Kay Eggleston presented on the Leadership and Workforce Focus Baldrige Categories on Oct. 3 in New Orleans. Dr. Eggleston also presented a Special Topics session on “How to Start Your Baldrige Journey.”


This week’s RLC update – Baldrige-based practices featured

Institutional Effectiveness – Richland College’s Baldrige-based practices were featured at the recent National Consortium for Continuous Improvement in Higher Education Conference. Vice President for Institutional Effectiveness Kay Eggleston delivered a keynote address during the conference entitled “Using Baldrige Discipline to Create and Sustain a Culture of High Performance.”


This week’s RLC update

Institutional Effectiveness – A Texas A&M Commerce (TAMU) graduate-level Educational Leadership class visited Richland on June 19 to learn about the Malcolm Baldrige Award for Performance Excellence and the Criteria for Performance Excellence process. The session was arranged by TAMU graduate student Vicki Mahagan, former Richland student and former Math/Science/Behavioral Science division secretary. Associate Dean of Staff & Organizational Development Roy Bond greeted the group of 12 graduate students and provided them a brief campus tour, followed by reviews of the Baldrige process and Richland’s Performance Measurement System conducted by Dean of Institutional Research Fonda Vera. The visit culminated with overviews of Richland’s Quality Enhancement Plan and assessment of student-learning outcomes presented by Richland SACS Faculty Liaison Mary Frances Gibbons.

Community and Economic Development – In the spirit of Richland’s vision to build sustainable local and world community, GREENRichland co-sponsored and hosted a Memnosyne Foundation/Orbits of Influence Global Leadership Dialogue, “Clean Water: Vision for a Sustainable Future,” event on June 19. This event was first in a series of three sustainability-focused events, and the Orbits of Influence Leadership Gatherings: Clean Water; Clean Air; and Green Technology are designed to enable participants to engage in constructive dialogue and visioning around these important local and global topics.

Student Success – Twelve Richland photo/imaging students traveled to New Mexico for Richland’s 14th Annual New Mexico Photo/Imaging Workshop. Accompanied by Professors Wayne Loucas and Roy Cirigliana, the students traveled to Rancho de Taos; Rio Grande Gorge Bridge; Chimayo; Ghost Ranch and the red mesas of Georgia O’Keeffe country; Echo Amphitheater; and the Cumbres and Toltec Railway Station in the town of Chama. They followed the Turquoise Trail up to 11,000 feet at the top of Sandia Crest for a spectacular view overlooking Albuquerque, as well as spending time photographing in Santa Fe. Upon return to Richland, each student was required to produce 25 or more work prints or digital files for critique and then print/output a 12-print, mounted/matted final portfolio. Each student contributed three workshop pieces which are currently on display through July 12 in Richland’s annual New Mexico Workshop Photo/Imaging Exhibition in the Brazos Gallery.

Employee Success – The Dallas Historical Society’s Awards for Excellence in Community Service Committee has chosen Richland Mathematics Professor Raj Seekri as this year’s winner in the field of education. Professor Seekri joins a prestigious group of previous winners, such as DCCCD Chancellor Wright Lassiter, R.L. Thornton Jr., H. Ross Perot, and others in the Dallas community.

Richland Collegiate High School (RCHS) staff are busily working to enroll RCHS students in a variety of August Term courses to begin the new academic year. Prior to leaving for the summer, the incoming seniors selected a morning and an afternoon course in which to enroll when they return from summer break. Morning course options include: Computer Applications in Excel, Power Point, and Desktop Publishing; Multimedia Web Design; Digital Art and Storytelling; and Special Topics in Robotic Technology. Afternoon course options include: Civic Responsibility; Introduction to Peer Counseling; Diversity and Culture, Self and Society; Game Design and Development; Special Topics in Robotic Technology; and Mechanical Design Fundamentals. The robotics courses prepare students for participation on the RCHS Robotics Team which competes in robotics competitions throughout the year. The August Term courses allow RCHS students to fulfill Texas Education Agency’s Average Daily Attendance requirements prior to the start of regular college classes in the fall semester.


This week’s RLC update

Institutional Effectiveness – Fonda Vera, Richland Dean of Planning and Research for Institutional Effectiveness, and Bao Huynh, Director of Institutional Research, were selected to deliver their Texas Association for Institutional Research award-winning presentation at the 2008 Forum for the Association for Institutional Research in Seattle this week. The title of their presentation was “Using Baldrige Discipline to Improve through Benchmarking and Environmental Scanning.” Dean Vera also presented on the topic of “Using Baldrige Discipline to Build a Culture of Continuous Improvement.”

Community and Economic Development – GREENRichland partnered with the North Texas Chapter of the U.S. Green Building Council Events & Education Committee to host its spring education event, “Know Your Carbon Footprint,” on May 22 in Richland’s Performance Hall. Richland’s Chief Sustainability Officer and GREENRichland Co-Chair David Henry welcomed the group and gave an overview of Richland’s sustainability efforts. A carbon footprint is a tool that measures how much land and water area a human population requires to produce the resources it consumes and to absorb its wastes. Richland Director of Library Services Lennijo Henderson assisted attending architects and contractors on library computers to determine their carbon footprints and to learn how to take personal and collective actions to reduce carbon emissions.

Student Success – The Richland College Educators of America Student Organization culminated its academic year’s activities with a field trip to Texas Woman’s University (TWU). Sixteen Richland students were greeted by the TWU Director and Assistant Director of Admissions and received an overview of the admissions/registration, financial aid/scholarship application, and application/advising for Teacher Certification processes. Barbara Lerner, TWU P-16 Initiative Coordinator, addressed the students over lunch. The field trip, sponsored by Richland’s SPAR and the School of Teacher Preparation, introduced students to the university transfer experience and strengthened the Richland Teaching Excellence Partnership with TWU.

Employee Success – Richland Facilities Maintenance Assistant Donte Hoover successfully completed the Journeyman Electrical Exam Review as a part of his Continuing Education studies at Eastfield. He was awarded his Journeyman Electrical Certificate on May 7.

Richland Collegiate High School (RCHS) students completed their school year on Friday with the end of May Term. The 129 graduating seniors and their parents were honored Thursday evening at the Senior Celebration held at the Atrium in Garland. In addition to congratulations from Board Chair Jerry Prater, RCHS Superintendent Steve Mittelstet, and RCHS Deputy Superintendent David Canine, the group heard from Valedictorian Caitlin Taylor and recognized Salutatorian Julio Molina. More than 70 RCHS seniors received Distinguished Achievement high school diplomas at the event.


This week’s RLC update

Institutional Effectiveness – President Steve Mittelstet and the Richland leadership team were visited this week by two doctoral students separately conducting dissertation research on developing a culture of leadership, leadership competencies, and socio-cultural influences on both individual and organizational performance and healthy work/life balance. Marcia Pfeiffer, President of the St. Louis Community College-Florissant Valley Campus and currently a University of Missouri–St. Louis Community College Leadership Program doctoral student, and Ginny Boyum, a University of Minnesota doctoral student, observed President Mittelstet engaged with faculty, staff, and direct reports to observe the nature of relationships developed in a servant leadership role.

Community and Economic Development – DCCCD Trustee Diana Flores, representing the Greater Dallas Hispanic Chamber of Commerce, joined the chair of the Greater Dallas Asian American Chamber of Commerce for a panel discussion on May 16 at Richland. The session was part of the Greater Dallas Asian American Chamber of Commerce’s 2008 Leadership Tomorrow’s 4th class meeting, hosted by Richland. Kay Eggleston, Vice President for Institutional Effectiveness and Economic Development, welcomed the class and introduced the first speaker, Brent Donham, Dean of Engineering and Technology. Senior Multicultural Center Advisor Thuy Anh Nguyen served as co-chair of the planning team and co-facilitated the closing session for the meeting with Dean of Instruction Zarina Blankenbaker.

Student Success – The chance at winning a fourth NJCAA Division III National Championship since 2002 ended Tuesday night after a 7-2 loss for the Richland Thunderduck baseball team. The student-athletes had an outstanding year, finishing the season with a 47-16 record, a 24-5 home record, and 105 home runs as a team. The Thunderducks were making their seventh appearance at the national championship tournament under Head Coach Joe Wharton, who coached Richland to three national titles from 2002-2004.

Employee Success – Fonda Vera, Dean of Planning and Research for Institutional Effectiveness, has been appointed to the 2008 Board of Examiners for the Malcolm Baldrige National Quality Award. The Baldrige Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. The board is composed of 500 leading experts selected from industry, professional and trade organizations, education and health care organizations, and government. Those selected as national examiners meet the highest standards of qualification and peer recognition and must complete a preparation course based on the Baldrige Criteria for Performance Excellence and scoring and evaluation processes for the Baldrige Award.

As the 2007-2008 academic year nears a close for Richland Collegiate High School (RCHS), students remain meaningfully engaged in MayTerm classes, amassing a total of 936 credit hours. On May 15 and May 17, RCHS will conduct a New Student Orientation for the incoming class of RCHS juniors. To cap off this year of student learning success, RCHS will host a Senior Celebration at the Granville Arts Center in Garland on May 29.


Richland College administrator named to Baldrige award board of examiners

Fonda Vera of Richland College has been appointed by Dr. James M. Turner, Acting Director of the National Institute of Standards and Technology (NIST), to the 2008 Board of Examiners for the Malcolm Baldrige National Quality Award. The Award, created by public law in 1987, is the highest level of national recognition for performance excellence that a U.S. organization can receive.

As an examiner, Vera is responsible for reviewing and evaluating applications submitted for the Award. The board is composed of approximately 500 leading experts selected from industry, professional and trade organizations, education and health care organizations and government.

Those selected meet the highest standards of qualification and peer recognition. All members of the board must take part in a preparation course based on the Baldrige Criteria for Performance Excellence and the scoring and evaluation processes for the Baldrige Award.

Awards may be given annually in each of six categories: manufacturing, service, small business, education, health care, and non-profit. Awards have been presented to 74 organizations, including the (2007) Award recipients: PRO-TEC Coating Co., Mercy Health System, Sharp HealthCare, City of Coral Springs, and U.S. Army Armament Research, Development and Engineering Center (ARDEC). Richland received the award in 2005.

Information about the Baldrige National Quality Program and the application process is available from the Baldrige National Quality Program, National Institute of Standards and Technology, Administration Bldg., Room A600, 100 Bureau Drive, Stop 1020, Gaithersburg, MD 20899-1020; telephone: 301-975-2036; fax: 301-948-3716. Information also can be found on the Baldrige National Quality Program’s website at http://www.baldrige.nist.gov.

The Award Program is managed by NIST, a program of the Commerce Department’s Technology Administration, in close cooperation with the private sector. The American Society for Quality (ASQ) in Milwaukee, WI, administers the program. For further information about Fonda Vera contact 972-238-6992. For further information about the Baldrige Award, reporters may contact Michael E. Newman, NIST Public Affairs Office, 301-975-3025, michael.newman@nist.gov.