Category Archives: Baldrige

Headshot of Kay Eggleston Richland College President Named 22nd Chair of the Baldrige Foundation

Richland College president Kathryn K. Eggleston was named the 22nd Chair of the Board of Directors of the Foundation for the Malcolm Baldrige National Quality Award on Jan. 1.

“Dr. Eggleston is a nationally recognized leader within higher education and the Baldrige community. We are fortunate to have her expertise and dedicated service on the board of directors,” said Al Faber, Baldrige Foundation president and CEO. “In her new role chairing the board, I am confident that Kay will bring innovative, strategic thinking and leadership to the entire Baldrige community. Kay’s knowledge and expertise with the Baldrige Framework are proven, as her executive leadership was instrumental in Richland College being named a Malcolm Baldrige National Quality Award recipient in 2005.”

“The foundation faces important challenges today in ensuring the long-term financial viability and growth of the Baldrige Performance Excellence Program in the National Institute of Standards and Technology within the Department of Commerce,” said Eggleston. “We will accomplish this through two key overarching strategies: permanent restoration of annual federal funding in the Congressional budget, the public partnership; and rebuilding the endowment to support the program and operations, the private partnership.”

Eggleston was appointed president of Richland College in May 2012. She is currently on the board of directors of the American Association of Community Colleges, has served on the board of directors for the both the Richardson and Garland Chambers of Commerce, is a charter member of Altrusa International Inc. of Downtown Dallas and has been honored with many distinguished awards during her career, including the Phi Theta Kappa Honor Society’s 2017 Shirley B. Gordon Award of Distinction.

Richland College was a 2005 recipient of the Malcolm Baldrige National Quality Award and was the first community college in the nation to receive this distinguished performance excellence award.

The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program in the National Institute of Standards and Technology within the Department of Commerce. Its mission is to ensure the long-term financial viability of BPEP and to support organizational performance excellence. For more information, visit the Baldrige Foundation website.

Fonda Vera and Bao Huynh Appointed Examiners for 2010 Malcolm Baldrige National Quality Award

Fonda Vera and Bao Huynh of Richland College located in Dallas, Texas have been appointed by Dr. Patrick Gallagher, Director of the Commerce Department’s National Institute of Standards and Technology (NIST), to the 2010 Board of Examiners for the Malcolm Baldrige National Quality Award. The Award, created by public law in 1987, is the highest level of national recognition for performance excellence that a U.S. organization can receive.

As Examiners, Vera and Huynh are responsible for reviewing and evaluating applications submitted for the Award. The board is composed of approximately 500 leading experts selected from industry, professional and trade organizations, education and health care organizations, and nonprofits (including government).

Those selected meet the highest standards of qualification and peer recognition. All members of the board must take part in a preparation course based on the Baldrige Criteria for Performance Excellence and the scoring and evaluation processes for the Baldrige Award.

The Baldrige Award may be given annually in each of six categories: Manufacturing, Service, Small Business, Education, Health Care, and Nonprofit. Awards have been presented to 80 organizations, including the 2009 recipients: Honeywell Federal Manufacturing & Technologies, Kansas City, Mo. (manufacturing); MidwayUSA, Columbia, Mo. (small business); AtlantiCare, Egg Harbor Township, N.J. (health care); Heartland Health, St. Joseph, Mo. (health care); and VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, N.M. (nonprofit)

Information about the Baldrige National Quality Program and the application process is available from the Baldrige National Quality Program, at (301) 975-2036 or, or from the Baldrige Program’s Web site at

The Award Program is managed by NIST in close cooperation with the private sector. ASQ in Milwaukee, Wisc., administers the program. For further information about Fonda Vera and Bao Huynh, contact 972-238-6992. For media inquiries or interview requests about the Baldrige Program or the Award, reporters may contact Michael E. Newman, NIST Public Affairs Office, at (301) 975-3025 or

This week’s RLC update – Bond named to TAPE Board of Governors

Institutional Effectiveness – Richland Associate Dean of Organizational & Staff Development Roy Bond was recently named to the Quality Texas Foundation’s Board of Governors for a three-year term beginning September 2009. The Quality Texas Board of Governors oversees the Texas Award for Performance Excellence (TAPE) program, which recognizes role model institutions across the state of Texas using the Malcolm Baldrige National Quality Award Performance Excellence Criteria.

This week’s RLC update – Eggleston shares Baldrige models with New Zealanders

Institutional Effectiveness – Richland Executive Vice President/COO Kay Eggleston was invited by the Performance Excellence Study Awards (PESA) program, with support from the New Zealand Post, Housing New Zealand Corporation, and Business Excellence New Zealand, to present at the 2009 PESA Baldrige Recipients New Zealand Seminars in Auckland, Wellington, and Christchurch, New Zealand. Based on U.S. Malcolm Baldrige National Quality Award Criteria, the New Zealand PESA program recognizes public and private-sector national role model organizations pursuing performance excellence. Dr. Eggleston illustrated how performance excellence models such as the one Richland has deployed, based on the Baldrige-framework, have helped increase performance improvement in student-learning outcomes and in organizational efficiency and effectiveness. The U.S. delegation included the 2002 first health-sector Baldrige recipient, SSM Health Care, a 20-hospital system with corporate headquarters in St. Louis, and Mesa Products, Tulsa, a 2007 business sector recipient. Charge d’affaires David Keegan met with the delegation at the U.S. Embassy in the capital city of Wellington on June 23.

This week’s RLC update – Palo Alto CC reps visit, discuss Baldrige criteria

Institutional Effectiveness – Richland’s Office of Planning and Research for Institutional Effectiveness staff hosted a group from Palo Alto Community College of the Alamo Community College District in San Antonio on June 23 to discuss the Malcolm Baldrige in Education Criteria and Richland’s performance excellence model. The visiting group included President Ana Guzman, Vice President Michael Flores, and Director of Institutional Research Catherine Chapa.

This week’s RLC update – Progress discussions tie into Modern Think Action Plan, Baldrige

Institutional Effectiveness – As part of Richland’s Modern Think Action Plan, during the annual June Progress Discussions for all professional support staff and administrators, each supervisor documents discussion of career goals and opportunities for advancement with each direct report. Further, as part of Richland’s Baldrige discipline, it is documented on the Progress Discussion form that employees can describe “line of sight” how their job responsibilities directly help Richland achieve its vision and mission.

This week’s RLC update – Vera shares Baldrige-inspired approaches in Kentucky

Institutional Effectiveness – Richland Dean of Research and Planning Fonda Vera recently participated in two presentations, “Using Baldrige Discipline to Build a Culture of Continuous Improvement” and “Responsible Risk-Taking: A Baldrige-Inspired Approach,” during the Kentucky Center for Performance Excellence Conference in Frankfort, Kentucky. Dean Vera was invited to speak along with representatives from three other Malcolm Baldrige National Quality Award recipient organizations, The Ritz-Carlton Hotel Company, Mercy Health System and PRO-TEC Coating Company.

This week’s RLC update – Vera serves as Baldrige examiner for 2nd year

Institutional Effectiveness – Richland Dean of Research and Planning Fonda Vera participated in the National Institute of Standards and Technology’s (NIST) Baldrige examiner training in Washington, D.C., this week in her second year as an examiner with the Malcolm Baldrige National Quality Award Board of Examiners. As an examiner, Dean Vera interacts with a network of the nation’s foremost performance excellence professionals and provides a valuable service helping to improve Richland’s performance excellence and the performance of other U.S. organizations for which she is asked to serve as a Baldrige examiner.

This week’s RLC update – College reps participate in Baldrige’s Quest for Excellence conference

Institutional Effectiveness – Richland representatives participated in the 21st annual Malcolm Baldrige National Quality Award (MBQNA) program’s Quest for Excellence conference in Washington, D.C., in April. Those who made presentations on RLC’s continuous improvement approaches include Associate Vice President Donna Walker; Director of Institutional Effectiveness Bao Huynh; Associate Dean Roy Bond; Executive Vice President Kay Eggleston; and Dean of Planning and Research Fonda Vera. Dean Vera also facilitated “Introduction to the Baldrige Criteria,” a pre-conference workshop, while Dr. Eggleston hosted an open-mic session on “Getting Executives Engaged,” as well as participating in an Education Sector Town Hall Meeting. These presentations and associated travel, as part of Richland’s Baldrige outreach efforts, were supported through a grant awarded by the National Institute of Standards and Technology, which oversees the MBQNA program.