Yes, today’s employers understand that not only are talented, highly-skilled administrative professionals assets to their companies but that they are also essential to the competitive success of these companies!
Over the years, the role of the administrative professional has changed dramatically, and the future shows that people who work in this capacity will continue to see changes in terms of duties and expectations.
In a 2015 joint research project conducted by Office Team and IAAP (International Association of Administrative Professionals), it was found that the skills most valued by employers and needed by administrative professionals include the following:
The ability to maximize tasks effectively and efficiently is highly valued and desired. In fact, top-flight professionals are not only expected to manage their own tasks and time but also to manage the schedules of those whom they support—this may include team members, managing supervisors, and executives. Multi-tasking takes on a whole new meaning, but it goes with the turf for those who are truly successful in the art of task/time management.
Being highly competent in Word, Excel, and PowerPoint—having your MOS certification in one or more of these applications—will go a long way in convincing a potential employer of your productivity capabilities.
Knowledgeable in layout and design—Microsoft Publisher for basic design (for more advanced projects, consider Adobe InDesign or Photoshop) can assist you in making your output look professional.
Collaboration and knowledge of databases—collaboration packages such as SharePoint are highly valued by companies as a way of housing company content and sharing this information within and among work groups. Other packages that are used by work groups for sharing (and by individuals) on projects include OneNote and Evernote. Your ability to work with databases such as Access and FileMaker Pro can only add to your attractiveness.
Managers have increasingly turned to their admins in order to stay up-to-date on company social media interaction with customers, clients, and others. Knowing how to use social media professionally is now expected. Be sure you have a professional acquaintance with sites such as Facebook, Twitter, LinkedIn, Pinterest, and Instagram; and know their role and how to use them as business tools.
Finally, and according to Matt Krumrie, those skills that have become known as “soft skills” and that include excellent communication skills (written and verbal), outstanding tact and diplomacy when working with others, and strong critical-thinking skills are indispensable. These soft skills “round out” what goes in to becoming and staying a top-flight administrative office professional!
If you want to develop or upgrade your skills to help you in today’s job market, consider enrolling in the Business Office Systems & Support program at Richland College. You will have a wide selection of courses (offered online and face-to-face) from which to choose. These courses range from basic keyboarding, computer literacy, administrative office procedures, business communications, Word, Excel, PowerPoint, Outlook, OneNote, Access (includes preparation for the Microsoft Office Specialist certification exam**) etc. These courses can all lead you towards a college-credit certificate or a 2-year associate’s degree.
Richland College is in northeast Dallas and located at 12800 Abrams Road. For more information, please contact Angela Nino at email@example.com or call 972-238-6215.
**Richland College is an authorized Microsoft Testing Center.
***Get a Free Copy of Microsoft Office 365***If you are a student in the Dallas County Community College District, you are eligible to download a FREE version of Microsoft Office 365, which includes Word, Excel, PowerPoint, Access, Outlook, Publisher, and OneNote, which can be used on up to 5 devices.
1. Krumrie, Matt (2016, July 7) What to Look For In A Great Administrative Assistant. Retrieved from https://www.ziprecruiter.com/blog/what-to-look-for-in-a-great-administrative-assistant/
2. Office Team (A Robert Half Company) and IAAP (2015) How to Hire All-Star Administrative Professionals and Maximize Their Potential. Retrieved from https://www.roberthalf.com/officeteam/office-of-the-future-how-to-hire-all-star-administrative-professionals-and-maximize-their-potential