Tag Archives: listening skills

Use the 7 Cs to Become a More Successful Communicator

Having a successful career depends on your ability to communicate effectively with others in the workplace. To become a good communicator, make sure you are aware of those important aspects oral communication—tone of voice, eye contact, and other body language signals.

Click the graphic below to review Evan Carmichael’s infographic on the 7 Cs of Communication, which illustrates 7 proven communication strategies that you should use as part of your oral communication toolkit.

02-08-2016 7 Cs Graphic

Source: Evan Carmichael, The Entrepreneur Blog, June 21, 2011
Link: http://www.evancarmichael.com/blog/2011/06/21/infographic-7cs-of-effective-communication/

If you want to improve your communication skills, consider taking the BOSS program’s POFT 2312 Business Correspondence and Communication at Richland College.

Richland College, which is located in northeast Dallas at 12800 Abrams Road, offers both online and on-campus courses. For more information, please call Angela Nino, Lead Faculty, aedwords@dcccd.edu 972-238-6382.

**Richland College is an authorized Microsoft Testing Center.

***Get a Free Copy of Microsoft Office Pro Plus 2013***If you are a student in the Dallas County Community College District, you are eligible to download a free version of Microsoft Office 2013 Pro Plus (or 2011 on the Mac) which includes Word, Excel, PowerPoint, Access, Outlook, Publisher, and OneNote.


Are You Just Hearing, or Are You Listening Your Way to Success?

09-15-2014 final 478293049

Take a “working tip” from Richland College’s POFT 2312 Business Correspondence and Communication course on how to enhance your career and leadership success by developing effective listening skills.

Some people don’t realize that there is a big difference between hearing and listening. As a result, they run the risk of jeopardizing their success at work as well as in other aspects of their lives.

According to experts, hearing is one of the five human senses—vision, hearing, sight, smell, and touch; while listening is a communication technique.

Developing an effective listening technique is vital for anyone who wants to be successful in today’s workplace. The ability to demonstrate effective listening is key to your success, and to ignore important listening strategies is to invite failure.

Review the list below that was developed by authors Thill and Bovée on important listening strategies that can help you succeed in your career. These authors also look at the flip side of the coin and identify behaviors that can reduce your effectiveness and ones that may actually be harmful to your success. So don’t just “hear”; learn to “listen”!

09-15-2014 Table FinalIf you want to improve your communication skills, consider taking one or more courses in the BOSS program at Richland College.

Richland College, which is located in northeast Dallas at 12800 Abrams Road, offers both online and on-campus courses. For more information contact Becky Jones, Associate Dean, bjones@dcccd.edu 972-238-6215.

***Get a Free Copy of Microsoft Office Pro Plus 2013***If you are a student in the Dallas County Community College District, you are eligible to download a free version of Microsoft Office 2013 Pro Plus (or 2011 on the Mac) which includes Word, Excel, PowerPoint, Access, Outlook, Publisher, and OneNote.

Source: John V. Thill and Courtland L. Bovée, Excellence in Business Communication, 11th edition, Pearson, Boston, 2015, p. 49.

 

 

 

 

 


Use Good Listening Skills to Improve Your Career Success!

With so much emphasis placed on “high tech” skills in today’s workplace, there is still one very powerful “low-tech” skill that is vital to your success:  Listening

Developing and refining good listening habits can help you in all aspects of your current job as well as future employment. The first rule of thumb is to acknowledge the difference between hearing and listening. Hearing is defined by Merriam-Webster as “the process, function, or power of perceiving sound…the special sense by which noises and tones are received as stimuli. Therefore, hearing is recognized as one of our five physical senses (sight, hearing, taste, smell, and touch). Listening, on the other hand, is defined as “hearing something with thoughtful attention…to give consideration to what has been heard.”

How many times in the past have you thought you “heard” what your boss or a fellow coworker was saying only to find out later you missed a key point, or that you got the opposite impression of an idea or result? Poor listening results in costly mistakes that require refunds, lost customers/clients, accidents, etc. Undoubtedly, poor listening is also a factor in lower productivity and higher expenses.

The good news is that good listening skills can be developed with practice. Successful listeners are aware of and understand the importance of good listening. They make a commitment to practicing good listening habits, and they understand the fact that maintaining good listening habits is an ongoing process. The rewards, however, are unlimited; so keep these ten points in mind as you refine your listening:

  1. Control external and internal distractions.
  2. Become an “active” listener—lean forward and maintain eye contact with the speaker.
  3. Separate facts from opinions.
  4. Identify important facts.
  5. Avoid interrupting.
  6. Ask questions that clarify your interpretations.
  7. Paraphrase to increase your understanding.
  8. Capitalize on lag time—as you wait for the speaker’s next idea, use that time to review what the person is saying.
  9. Take notes to help with comprehension and retention.

10.  Be aware of gender differences. According to authors Mary Ellen Guffey and Dana Loewy, there are distinct differences between the communication styles for men and women. By being aware of these differences, you can bridge these communication gaps more successfully.

Source: Mary Ellen Guffey and Dana Loewy, Business Communication: Process & Product 7th edition, Mason, OH:  South-Western, Cengage Learning, 2011.

For more information, contact Becky Jones, Associate Dean, bjones@dcccd.edu 972-238-6215.