Tag Archives: Business Comm

Essential Skills That Should Be in Every Employee’s Toolkit!

10-21-2013 - Essential Skills That Should Be in Every Employee’s Toolkit!--142327423When we think about jobs and their various requirements, the tendency may be to focus on the specialized skill such as accounting, marketing, IT, nursing, HR, etc., but blogger Sharlyn Lauby suggests that there needs to be a closer look taken of  basic skills. She has put a lot of emphasis on the fact that every employee should have these skills—regardless of the job position.

The list below may sound simple and basic; but according to Lauby, employees and applicants who lack one or more of these items is the reason why job recruiters and employers are becoming more and more frustrated!

So even if you are currently employed or if you are looking for a job, take a look at this list and make sure you are proficient in all of these areas:

 

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Skill Comment

1

Good Communication Skills Both your verbal and written skills need to be proficient. A review of grammar can help you with the spoken and written word.

2

Computer Many of the job descriptions have the expectation that you are already competent in widely-used software such as Word, Excel, and PowerPoint.

3

Customer Service Companies expect their employees to know how to interact with their customers in a professional, respectful manner.

4

Diversity Awareness While this item was not a part of Lauby’s original list, the decision was made to include it because we work in environments today that are made up of people from many different backgrounds and cultures.

5

Empathy There may be a number of times throughout your career when you will need to “put yourself in the other person’s position” to understand your customers or co-workers better, and having empathy will help you tremendously in the communication process.

6

Learning This may appear to be a “no brainer,” but you should be prepared to be a lifelong learner. Whether you take formal classes or workplace training, new knowledge is the order of the day.

7

Math Unless your job requires a higher order of math, you should be familiar with business math concepts such as percentages, decimals, etc., These concepts can help you apply, interpret, and understand some of those spreadsheet functions better. Remember, most decisions are data driven today.

8

Organization Getting your work completed accurately and on time requires you to manage your time and tasks in an systematic fashion. Use time management software tools to help you organize your work life.

9

Problem-Solving When confronted with a problem, it is very important for you to (1) understand the problem, (2) develop a workable plan for solving the problem, (3) carry out the plan, and (4) evaluate the plan—did it work? Don’t expect others to solve all of your problems. You will be expected to find logical solutions to issues.

10

Research and Information Gathering If you need more information in order to get a task completed or to solve a problem, you must be ready to research the area and look for workable solutions. Employers don’t have much time for people who throw their hands up every time they are confronted with a new situation.

11

Teamwork You’ve got to be able to work with others! In today’s world most jobs require us to spend time working with others on projects—both real world and virtual. Having a respect for others, being able to communicate your thoughts effectively, and having a sense of empathy all play a part in successful, productive team outcomes.

For more information on the BOSS program and how BOSS courses can help you with your career and enhance your skills, contact Becky Jones, Associate Dean, bjones@dcccd.edu 972-238-6215.

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