Category Archives: Communications

Writing to Win: How to Keep the ‘Mood’ Out of the Message

11-25-2013 Book Image - Royce MurchersonHere’s the thing about electronic communication in the business world nowadays. You rarely have to face the person on the other end so it becomes easy to hide behind a wall of transactions like “reply and delete,” “follow-up, clean up, and forward.” In the section on ‘tone’ in my handbook, I wrote, “Do not think of email as some protective covering.” Actually, it should go something like this, do not think of business writing as protective covering. It’s anything but…..your writing and the tone you create in your messages can make you an open book, that is, open to other people’s interpretation. Try not to let this happen.

You will send many messages in the workplace. Typically, most of them will be in the form of email and instant messaging. But depending on your job, you may also be tasked with more formal writing such as letters, memos, and progress reports to name a few.

Just as the singing contestants in the NBC series, The Voice, work to create the most beautiful tone and win the contest, you must also work to create the most appropriate tone in your business writing. How? By understanding the origin of tone, and understanding what it takes to ensure your tone is always appropriate. Because the concept of tone is challenging and requires explanation and exercises, let’s confine our discussion to two basic questions and some solid advice.

02-10-2014 Guest Blog - Royce Murcherson Image_1Question # 1: What is tone?

In my handbook, I explain it in this simple way, “Tone is Attitude. And attitude is a state of mind that can be passed on in our words.”


02-10-2014 Guest Blog - Royce Murcherson Image_1Question #2: How do you know when your tone is appropriate?

Your tone is appropriate when you take the ‘mood out of the message’.


Solid Advice                                                                                                                                       Understand Emotional Mine Fields                                                                                                To keep the mood out of the message, know how to navigate the emotional mine fields. It’s good to have a happy and upbeat attitude. But what about the times when you are not particularly happy and upbeat? These are the times when you must work to keep your mood out of your message. Think about sleepless nights, car troubles, family matters, and workload deadlines. These can drive the tone of your message and can wreak havoc in business communication.  On the flip side, think about successes? Don’t let them go to your head. Remember, you are a member of the team and must treat your colleagues with respect. It can be easy to slip into the, “I’m the king of the world” attitude (Titanic, Twentieth Century Fox, 1997).

Avoid Booby Traps in the Mine Fields                                                                                            As you make your way through the mine fields, don’t be caught off guard and let your emotions lead you into the trap of…….

02-10-2014 Guest Blog - Royce Murcherson Image_2

             Being Contentious – Don’t use combative, bombastic language that    suggests you are the conqueror and your colleagues are the conquered.  Remember, cultivating teamwork means success for all.


02-10-2014 Guest Blog - Royce Murcherson Image_2         Being Arrogant – Don’t use high flying over-bloated language that would suggest you’re the smartest in the room.  Remember, it’s possible you have a lot to learn from your teammates.


02-10-2014 Guest Blog - Royce Murcherson Image_2


       Being Bossy – Don’t use pretentious and domineering language as if you have been given the ‘alpha’ role. Remember, this decision likely rests with others.

Why is it Important to Keep the Mood Out of The Message?                                                   Know that your mood can be caused by a single emotional response or a conglomerate of them. Emotional responses include such things as anger, sadness, indifference, arrogance, and sarcasm. If you need to take some time, take the time and write when you are feeling calm, clear, and objective.                                                                                                                

Know that your readers may misunderstand and think your emotional response is their fault, or that you are directing your anger at them when in fact you are angry with yourself.

Know that electronic messages are practically eternal in cyberspace. They may never be fully deleted either on the server or in the minds of your colleagues.  

Know that words have consequences.  What you think is acceptable or funny may be offensive to others. Do not use slang or overly familiar language. Do not use text-speak. Do not use expletives of any kind. Use Standard English and practice good grammar and spelling. Stay away from humor.

02-10-2014 Guest Blog - Royce Murcherson Image_3GOLDEN RULE – THE MESSAGE CREATES THE IMAGE                                     Some of your colleagues will never have the privilege of meeting you face to face and building a traditional working relationship. They will have to rely on your messaging. So, make your messaging worthy of ‘who you truly are’ and ‘how you wish to be known’.

For a more expanded discussion on tone in business writing, see my book, Royce Murcherson, Ph.D.,  The Guide to Persuasive Business Writing: A New Model that Gets Results. (Iowa: Kendall-Hall, 2013) 1-11.

Clip Art, provided by Microsoft Office Professional Academic, 2010

This article is the second in a four-part guest series written by Royce Murcherson, Ph.D., on how to improve your writing skills and behavior. Dr. Murcherson is a faculty member in World Languages, Cultures, and Communications at Richland College in Dallas.

For more information on BOSS course offerings in communications, the BOSS degree and certificates, software productivity classes, and the Microsoft Office Specialist Certifications; contact Becky Jones, Associate Dean,  972-238-6215.



3 Key Strategies for Making the Best Use of Twitter in Your Company!

12-02-2013 3 Key Strategies for Making the Best Use of Twitter in Your Company--153248094If you are responsible for your company’s Tweets, Brian Giesen and Jonathan Crossfield offer some excellent advice on developing a three-part strategy for Tweeting your company’s various business objectives.

You may find that many company objectives fall into one of the six broad categories listed below:

  1. Customer Relations
  2. Crisis Management
  3. Corporate Reputation Management
  4. Event Coverage
  5. Product Promotion & Sales
  6. Issue Advocacy
  • Step 1Follow – Depending on the business objective noted above, you might need to follow customers, potential customers, industry leaders, your own brand, people with similar interests, etc.  Be sure you gather as much information as possible about the initial situation.
  • Step 2Create – If for example, your business objective is related to crisis management, you may need to research and provide additional resources to your audience or supply them with updated information and, above all, offer a logical explanation.
  • Step 3Engage – As we continue down this digital highway, the word “engage” will take on even more importance from a business standpoint. Your customers, business partners, followers, etc., expect responses, acknowledgement, and action! For instance if you have asked followers to support a worthy company cause, then it is your responsibility to get to know them. You should expect to provide encouragement throughout the life of the cause and certainly to give them a heartfelt message of thanks for their support at the end of the campaign.

You can learn more about this business Twitter strategy by clicking on this link.

Sources: Brian Giesen, Director, Social@OgilvyAustralia, Ogilvy Public Relations and Jonathan Crossfield, Marketer, The Web Showroom (formerly with Netregistry), 2009.

If you want to learn more about how the Internet and social media channels are changing the way we write business messages, consider taking the following BOSS class Spring Semester 2014. POFT 2312 Section 81501 Business Correspondence & Communication, will focus on exploring and incorporating social media into business messages in a professional manner; contact Gwen Hester at

For more information on BOSS software offerings, the BOSS degree and certificates, and how the BOSS program can help you with your career, contact Becky Jones, Associate Dean,  972-238-6215.

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Get Ahead of the Crowd and Register for Spring 2014 BOSS Classes at Richland College!

Registration began Tues., November 19, for Spring 2014 Business Office Systems & Support (BOSS) classes at Richland College!

11-18-2013 Microsoft Images for Blog

Learn Microsoft Office 2013 and Get MOS Certification—Earn college credit, get a “leg up” on the competition, and improve your employment/promotion chances. Get your Microsoft Certification in Word or Excel or Access or PowerPoint, by following this link to more information on these exciting classes and the MOS certification.

11-18-2013 Blog Computer Literacy and Software Basics

  • Computer Basics—Do you need to learn computer basics such as file management, computer and Internet security, Windows operating systems, cloud storage? Then you need to take either ITSC 1401 or POFI 1301—which are introductory computer courses.
  • Intro to MS Office—Do you just need to learn the basics of Microsoft Office (Word, Excel, Access, and PowerPoint)? Then ITSC 1409 or POFI 1341 will help you get a handle on these office applications.  

11-18-2013 Blog Business Writing SM and Grammar Image

  • Business Writing Skills—If you want to improve your business writing skills and business-based social media skills, enroll in POFT 2312 Business Correspondence & Communications. Because more and more companies depend on social media today to get their messages out to customers, clients and others, employees are expected to be savvy with SM and to know how to use SM professionally.
  • Business Grammar—Do you need help with basic grammar and punctuation? If so, then POFT 1301 Business English is the class for you! An in-depth review of basic grammar and punctuation rules can help you strengthen these all important skills. 

11-18-2013 Blog Introductory Office Skills

  • Need Basic Office Basic Keyboarding & Document Formatting?  Are you tired of the old “hunt and peck” method? Does it take you an eternity to type a simple message? If you are only interested in learning how to type letters and numbers,  POFT 1127 is the class for you. However, if you want to learn how to keyboard AND how to format messages professionally, let POFT 1329 help you in both of these areas. If you are needing to improve your speed, accuracy, and develop intermediate keyboarding skills and document formatting; consider enrolling in the POFT 2301 intermediate class to enhance all of these skills.
  • Business Soft Skills—Research shows that today’s employees also need to have great “soft skills” as part of their employment tool kits. They need to know how to work in teams effectively, how to be flexible, how to think critically, and how to manage time efficiently—just to name a few. Let POFT 1309 Administrative Office Procedures help you explore and develop those all‑important “soft skills” so that you are viewed as even more desirable by potential employers.
  • Records & Information Management—Want to improve your ability to manage business records accurately and correctly? Consider enrolling in POFT 1319 Records and Information Management. This course covers basic alphabetic indexing rules, uses technology to create electronic records, explores records security, examines and compares various records management systems—alpha, subject, numeric, and geographic.
  • Business Math—Do you need to improve your “real world” math skills? Let POFT 1321 or POFT 1325 (includes 10-key) help you in this area. Learn how to quickly calculate discounts, payroll, markups/markdowns, balance your bank account, loan payments, interest rates, and much more.  

11-18-2013 Blog Medical Office Courses

  • Medical Software Applications—If you need to use the Microsoft Office 2013 suite in a medical office environment, enroll in POFM 1302 Medical Software Applications.
  • Medical Administrative Support—However, if you need an introduction to medical front office operations such as terminology, forms, patient appointment scheduling, etc., then why not take POFM 1317 Medical Administrative Support? The POFM 1317 course will help you become acquainted with many of the tasks performed by today’s medical office workers. 

Take a look at the exciting lineup of on-campus and online BOSS classes from which to choose by clicking this link.

Don’t delay! Earn college credit, keep your skills updated, and enhance your professional growth by taking BOSS credit classes that can help you right now as well as in the future!

Are you a returning student? If so, then take advantage of Priority Registration, which starts tomorrow Tues., Nov. 19 through Sun., Nov. 24.

Registration for all students—begins Mon., Nov. 25 and ends Wed., Jan. 15.

Note: Full-semester Spring classes begin Tues., Jan. 21, and end on Thurs., May 15. However, there are a number of flex-term classes that are also available and that may fit your schedule better.

For more information on BOSS Spring 2014 course offerings, the BOSS degree and certificates, contact Becky Jones, Associate Dean, 972-238-6215.

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Writing to Win: How to Survive Ethical Skirmishes in the Workplace

11-25-2013 Book Image - Royce MurchersonMaking the C.A.S.E. for Persuasive Business Writing involves more than giving your great ideas:

      • Currency [value]
      • Articulation [voice]
      • Selling Power [promotion]
      • Endurance [strength]

It involves giving your great ideas an honest and principled foundation based more on the good of all versus the good of one. In the hit medieval HBO series, A Game of Thrones, several warring noble houses repeatedly clash in their quest for the “iron throne.” They resort to the most questionable tactics to seize this great prize as their own. It is obvious that ethics and ethical behavior do not factor into their strategies. From that world to the business world in which you will likely find yourself, the great prize could be a corner office with a view, a dedicated administrative assistant, a six figure income, and an annual bonus with stock options.

Unlike the nobles in A Game of Thrones, you must stay within the ethical boundaries of ‘Corporate America.’ And staying within these boundaries means understanding the nature of ethical behavior. It doesn’t always boil down to the simple difference between ‘right and wrong.’  More often than not, you may find yourself in an ethical skirmish where the right thing to do may not be fitting, the wrong thing to do is not an option, and the in-between still leaves you with an uneasy feeling.

Surviving an ethical skirmish in the workplace requires a strong sense of self. What does this mean exactly? It’s simple. It’s when you realize it’s not about you all of the time. So forget the notion that a skirmish has to involve another party. The most challenging ethical skirmishes may be a conflict between ‘you’ and ‘you’ when trying to answer questions such as:

  • Is sharing a good thing?
  • Is taking responsibility a good thing?
  • How much commitment should I show?
  • Am I being truthful and honest?

What do these questions of ethical behavior have to do with persuasive business writing?  The obvious. You must be able to communicate your ability to solve problems and improve processes in a fair and principled manner. And to do this, you must be able to survive ethical skirmishes in the workplace.

TWO BIG RULES OF SURVIVAL:                                                                                            

Rule #1 – Avoid the ‘Me-Condition’

Try not to base all of your ideas, choices, and decisions on personal interest. Self-interest can be a good thing, but it can also run contrary to other people’s best interest.

Rule #2 – Test Your Conclusions

When situation and circumstance come into play, it can be hard to avoid the ‘me-condition’ and come to the most ethical conclusion.  So ask yourself three simple questions:

  • How might this conclusion benefit me?
  • How might this benefit hurt or help other people?
  • In the long run, how might this conclusion contribute to the kind of person I ultimately want to be?

Remember, more often than not, you may find yourself in an ethical skirmish in which your character could be tried. And as I state in my book, it’s hard not to think of your own best interest first. Because of this, you should practice the rules of survival being fully aware you may be engaged in a clash of conscious in what I refer to as the ‘grey zone,’ a place where interpreting the difference between right and wrong behavior can be tested.

This guest blog, which is the first in a four-part series, was written by Royce Murcherson, Ph.D., who is a faculty member in World Languages, Cultures, and Communications at Richland College in Dallas.

For a more expanded discussion on ethics and ethical behavior in the workplace, consult Dr. Murcherson’s book,  The Guide to Persuasive Business Writing: A New Model that Gets Results. (Iowa: Kendall-Hall, 2013) 1-11.

*You can refer to the HBO series or the novel, A Game of Thrones by George R.R. Martin for further description and discussion of the “iron throne.”


Essential Skills That Should Be in Every Employee’s Toolkit!

10-21-2013 - Essential Skills That Should Be in Every Employee’s Toolkit!--142327423When we think about jobs and their various requirements, the tendency may be to focus on the specialized skill such as accounting, marketing, IT, nursing, HR, etc., but blogger Sharlyn Lauby suggests that there needs to be a closer look taken of  basic skills. She has put a lot of emphasis on the fact that every employee should have these skills—regardless of the job position.

The list below may sound simple and basic; but according to Lauby, employees and applicants who lack one or more of these items is the reason why job recruiters and employers are becoming more and more frustrated!

So even if you are currently employed or if you are looking for a job, take a look at this list and make sure you are proficient in all of these areas:



Skill Comment


Good Communication Skills Both your verbal and written skills need to be proficient. A review of grammar can help you with the spoken and written word.


Computer Many of the job descriptions have the expectation that you are already competent in widely-used software such as Word, Excel, and PowerPoint.


Customer Service Companies expect their employees to know how to interact with their customers in a professional, respectful manner.


Diversity Awareness While this item was not a part of Lauby’s original list, the decision was made to include it because we work in environments today that are made up of people from many different backgrounds and cultures.


Empathy There may be a number of times throughout your career when you will need to “put yourself in the other person’s position” to understand your customers or co-workers better, and having empathy will help you tremendously in the communication process.


Learning This may appear to be a “no brainer,” but you should be prepared to be a lifelong learner. Whether you take formal classes or workplace training, new knowledge is the order of the day.


Math Unless your job requires a higher order of math, you should be familiar with business math concepts such as percentages, decimals, etc., These concepts can help you apply, interpret, and understand some of those spreadsheet functions better. Remember, most decisions are data driven today.


Organization Getting your work completed accurately and on time requires you to manage your time and tasks in an systematic fashion. Use time management software tools to help you organize your work life.


Problem-Solving When confronted with a problem, it is very important for you to (1) understand the problem, (2) develop a workable plan for solving the problem, (3) carry out the plan, and (4) evaluate the plan—did it work? Don’t expect others to solve all of your problems. You will be expected to find logical solutions to issues.


Research and Information Gathering If you need more information in order to get a task completed or to solve a problem, you must be ready to research the area and look for workable solutions. Employers don’t have much time for people who throw their hands up every time they are confronted with a new situation.


Teamwork You’ve got to be able to work with others! In today’s world most jobs require us to spend time working with others on projects—both real world and virtual. Having a respect for others, being able to communicate your thoughts effectively, and having a sense of empathy all play a part in successful, productive team outcomes.

For more information on the BOSS program and how BOSS courses can help you with your career and enhance your skills, contact Becky Jones, Associate Dean, 972-238-6215.

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Are Tattoos Part of the New Workplace Normal?

09-09-2013 Are Tattoos the New Workplace Normal--118234840There was time when there was no doubt about your chances of getting a job if you had a tattoo—you didn’t stand a “ghost” of a chance!

However, times and attitudes have changed tremendously. Many employers have become more accepting of tattoos, but take a look at the infographic below to see some facts and helpful tips you can use as you navigate the world of job hunting and employment.

09-09-2013 Are Tattoos Part of the New Workplace Normal

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10 Important Tips for Planning Effective Meetings

dv2171020Recently, I read an interesting infographic by Eva Rykrsmith on how to conduct meetings effectively and the importance of having ground rules for them. There were a number of excellent tips and facts presented in her infographic, but below are 10 that will certainly go a long way in helping you conduct meetings more effectively:


  1. Come prepared—if you aren’t prepared, it will be apparent to all, and your meeting will certainly be viewed negatively.
  2. Email an agenda 24 hours in advance—give participants a chance to review, collect, or gather relevant information. If participants are prepared, the chances are certainly greater for a smooth-running meeting.
  3. Arrive at least 5-10 minutes early—check to make sure the room is configured in a way that is favorable to your meeting—think about seating, distributing handouts, checking equipment (if needed), etc.
  4. Ban smartphones! I know, I know, everyone feels the need to be “wired.” However, there’s a time and place for everything, and the time and place that has been set aside for this particular meeting should be a top priority during this meeting.
  5. Share all relevant data—if you want positive next steps, then participants need to have the necessary information and knowledge in order to move forward.
  6. Challenge ideas rather than people—you should make it crystal clear that the meeting is about generating ideas or making decisions and not personal attacks.
  7. Make sure everyone participates—conversely, don’t let a few people dominate the discussion.
  8. Stay on topic—if you have developed a purpose and a goal for the meeting, you will find it easier for you and others to avoid the temptation of “wandering off” topic.
  9. Start and end on time—nothing is more frustrating than to be in a meeting that “runs over.” Have timelines firmly established for the various topics; and if an agenda item warrants more discussion, determine if it needs priority over other items on the agenda.
  10. Follow-up by email within 24 hours—a quick follow-up will give you as well as the others the sense that the meeting itself and the outcomes are important and worthy of continued attention on some level.

Click on this link to view Eva Rykrsmith’s infographic.

For more information on how BOSS classes can help you become more productive and effective or information on the BOSS degree and certificates, contact Becky Jones, Associate Dean, 972-238-6215.

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Register for BOSS Classes Now!

08-05-2013 tduckBolt

Did you know you can register now for Fall semester Business Office Systems & Support (BOSS) classes at Richland College? Go ahead and beat the crowd by signing up today!

Fall classes will begin Monday, August 26, and they will end on Thursday, December 12.

Take a look at the exciting lineup of on-campus and online BOSS classes from which to choose by clicking this link.

BOSS class offerings include some of the following:

  • Basic Keyboarding & Document Formatting
  • Business Communications
  • Business English
  • Business Math
  • Computer Literacy Basics
  • Office Procedures
  • Records & Information Management

If you need to become proficient in one of the Microsoft Office applications such as Excel, Word, PowerPoint, Access, or Publisher; consider taking one of the software classes that will enhance your software skill set.

You can go further by getting a “leg up” and improving your employment chances and get your Microsoft Certification in Word or Excel or Access or PowerPoint! The BOSS dedicated Microsoft Office software courses are designed to prepare you for the Microsoft Certification exams.

08-05-2013 Fall Registration Reminder***IMPORTANT***If you plan to take on-campus classes but you did not attend Richland in the Spring 2013 semester, you must show proof of having had the meningitis vaccination. Please have your doctor fax the appropriate form to the Registrar’s office. This form must be received BEFORE you can be cleared to register. You can get more details by clicking this link.

However, if you plan to take online BOSS classes, you can secure a waiver for the meningitis vaccination by clicking the link in the previous paragraph.

Don’t delay! Enhance your professional growth and skills by taking BOSS classes that can help you right now as well as in the future!

For more information on BOSS Fall course offerings, the BOSS degree and certificates, contact Becky Jones, Associate Dean, 972-238-6215.

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Let Infographic Tools Help You Create That Dynamite Resume!

07-01-2013 Infographic Resume Thinkstock 166471388

Exactly what is an “infographic” and how can these infographic tools help you create that winning resume?

First, there are several basic factors you need to consider when creating a resume today–(1)  You are going to have lots of competition for those good jobs. (2)  Your resume should be worded and designed to make it stand out from the crowd. (3)  Employers tend to be drawn toward resumes that are professionally appealing and easy to read—time is a precious commodity. (4)  Our society now relies more and more on (a) short, clearly written bursts of text, (b) meaningful visuals, and (c) the use of color.

The five infographic resume tools briefly described below can help you craft a resume that gets to the point in an attractive manner, and you don’t have to be a graphic arts designer to accomplish this goal! In fact, some of the examples, especially at the first site, illustrate resumes from job areas that are considered traditional business positions. It’s just further proof that many business professionals are moving towards the use of the infographic resume.

1.  VisualCV is a web-based company that allows you to create a free online visually attractive resume/portfolio at their site, which can then be viewed by employers and recruiters. The good news is that there is a template provided, and you can watch the online tutorials to get helpful hints on promoting and branding your professional image. You can share your online resume by placing your VisualCV-generated url at social media sites such as Facebook, LinkedIn, and Twitter in order to increase your networking circle. Visit their site as to learn more details.

2. is another free infographic tool, and this one relies heavily on the use of shapes and data to covey your employment history message. Once again, you can have a “dashboard” of sorts by connecting to any of your existing social media accounts, or you can have an account at their site. Check them out at

3.  This app,, allows you to make your work history very visually pleasing; and according to Erica Swallow who is an infographic resume blogger, this particular app had the most visual appeal of the four apps infographic apps that were reviewed by her. You can see all of her reviews at is free, and it connects to LinkedIn. This app does a great job of helping you tell your work story visually, and you can keep track of who is looking at your page.

4.  The next resume app, Kinzaa, is one that could be easily used by many people who are looking for traditional positions. It makes excellent use of text as well as pie charts and bar graphics to help you show your skill set and experience. The competition among infographic resume companies is helping to keep good things free, and Kinzaa is no exception! You can visit their site at There are a number of helpful blog posts at the site, which can assist you in getting into the groove of things as well.

5. The last app in this list has a little bit different twist—Brazen Careerist focuses on putting you together with employers via virtual events such as employer recruitment events, university career fairs, and other networking occasions—all virtually. They also have a regularly featured career tips blog on Pinterest and Facebook, among others. You can read more about them at Erica Swallow’s Mashable article that was mentioned above.

Things are constantly changing in today’s workplace, so take a look at these resume tools and use them to help you become more competitive!

If you want to learn more about how the Internet and social media channels are changing the way we write business messages, consider taking the following BOSS class this fall, POFT 2312 Section 81501 Business Correspondence & Communication, which will focus on exploring and incorporating social media into business messages in a professional manner, contact Gwen Hester at

For more information on BOSS software offerings, the BOSS degree and certificates, and how the BOSS program can help you with your career, contact Becky Jones, Associate Dean,  972-238-6215.

Top Job Search Apps for the Android and iPhone

As we rely more and more on smartphones and other mobile devices, more tasks—such as looking for jobs and enhancing your career—will shift to these devices.

If you own a smartphone and you are looking for a job, there are two web sites you really need to visit: and Both sites have posted information and reviews for a number of job search apps for the Android and iPhone. The good news is that most of the apps are free, which means you have even greater access to a vast pool of job vacancies.

The table below is a list of the top job apps for each phone, but visit the web sites links noted above to get more in-depth information about each app. Happy hunting!

Android iPhone
LinkedIn Jobs by
Best Resume Tips Jobs
Job Search by Job Search by
Monster Job Search Job Search Engine by
LinkUp Job Search Engine Simply Hired
Evernote SnagAJob
ResumeMaker On-the-Go Craiglist for iPhone
ResumeBear JobAware Lite
RealTweets Job Networking JobAware
Hire *a*Droid JobCompass
What Color Is Your Parachute? Job-Interview Tool
Business Card Reader
SnapDat Digital Business Cards
Picket Resume
Resume App Interviews
101 Great Answers to the Toughest Interview Questions
Interview Prep Questions
Interview Pro
Interview Buzz Lite
Interview Buss PRO

For more information on the BOSS program and how it can help you prepare for a successful career, contact Becky Jones, Associate Dean, 972-238-6215.