Are You Just Hearing, or Are You Listening Your Way to Success?

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Take a “working tip” from Richland College’s POFT 2312 Business Correspondence and Communication course on how to enhance your career and leadership success by developing effective listening skills.

Some people don’t realize that there is a big difference between hearing and listening. As a result, they run the risk of jeopardizing their success at work as well as in other aspects of their lives.

According to experts, hearing is one of the five human senses—vision, hearing, sight, smell, and touch; while listening is a communication technique.

Developing an effective listening technique is vital for anyone who wants to be successful in today’s workplace. The ability to demonstrate effective listening is key to your success, and to ignore important listening strategies is to invite failure.

Review the list below that was developed by authors Thill and Bovée on important listening strategies that can help you succeed in your career. These authors also look at the flip side of the coin and identify behaviors that can reduce your effectiveness and ones that may actually be harmful to your success. So don’t just “hear”; learn to “listen”!

09-15-2014 Table FinalIf you want to improve your communication skills, consider taking one or more courses in the BOSS program at Richland College.

Richland College, which is located in northeast Dallas at 12800 Abrams Road, offers both online and on-campus courses. For more information contact Becky Jones, Associate Dean, 972-238-6215.

***Get a Free Copy of Microsoft Office Pro Plus 2013***If you are a student in the Dallas County Community College District, you are eligible to download a free version of Microsoft Office 2013 Pro Plus (or 2011 on the Mac) which includes Word, Excel, PowerPoint, Access, Outlook, Publisher, and OneNote.

Source: John V. Thill and Courtland L. Bovée, Excellence in Business Communication, 11th edition, Pearson, Boston, 2015, p. 49.